Linde GmbH, Gases Division IT Delivery Specialist (m/f/d) Porto or Lisboa, Portugal; Pullach nearby Munich, Germany or Barcelona, Spain|req17486 What you will enjoy doing You will take ownership of implementing and adhering to our Delivery Services vision, which includes ITSM processes, tools, KPIs, and other guiding principles and standards You will assess service needs and collaborate with other teams to support the implementation of service improvements.
Maintaining regular and effective communication with all stakeholders, including service providers and recipients, will be one of your main responsibilities You will develop change management strategies, facilitate communication, and lead a strategic plan for IT Service Delivery Leading service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives, will fall under your purview You will monitor and review Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underlying Contracts (UCs), and you will base performance evaluations on these agreements Continuous service improvement activities that will maintain quality, improve performance, and maximize customer satisfaction will be driven by you What makes you great As an ideal candidate you posses a Bachelor's degree in Computer Science, Information Technology or a related field and at least +5 years of experience in IT Delivery You must have a genuine passion for IT and the ambition to drive positive change You'll need a track record of being able to execute improvements, as reflected by your past accomplishments A service-oriented mentality and eagerness to understand the needs of service consumers are also crucial traits to possess You should be a self-motivated and well-organized professional that can work autonomously Relevant experience in IT Services encompassing SLAs, Escalation Management, etc.
is a prerequisite to being considered We're looking for someone who has strong communication skills and the ability to cooperate effectively with others in a virtual team setting An international backdrop demands fluency in English as well as familiarity with this type of work environment A basic knowledge of IT service management and incident handling tools, as well as asset repositories, is required for this position ITIL V3 or ITIL V4 certification is mandatory for the role.
Foundation level or higher will suffice In case you have project management certification, that will be an added bonus to your candidature You should be prepared to travel as required Why you will love working with us Thinking outside of the box, working on new topics and concepts, deliver great solutions to our internal customers is essential to bring success to our business.
Our company will offer you a variety of possibilities to excel in your area of expertise.
You will contribute towards making Linde an inclusive and diverse organization, creating innovative practices and fostering an environment that welcomes all differences – making Linde an employer of choice.
What we offer you!
In addition to an attractive compensation package, we offer you many social benefits, such as an excellent pension plan, flexible working hours and a wide range of health care options.
Furthermore, we support you with various offers to help you combine family and career and to support your professional and personal development.
A good infrastructure and our company canteen, which has won several awards, are further benefits.
At Linde, the sky is not the limit.
If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless.
Be Linde.
Be Limitless.
Have we inspired you?
Let´s talk about it We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market.
Your contact person Linde GmbH, Gases Division René Eskandar +49 171 7634473 Any designations used of course apply to persons of all genders.
The form of speech used here is for simplicity only.
Linde GmbH, Gases Division acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe.
The company is committed to technologies and products that unite the goals of customer value and sustainable development.
