Linde Portugal
IT Delivery Specialist (m / f / d)
Porto or Lisbon, Portugal req18019
What you will enjoy doing
You will take ownership of implementing and adhering to our Delivery Services vision, which includes ITSM processes, tools, KPIs, and other guiding principles and standards.
You will assess service needs and collaborate with other teams to support the implementation of service improvements.
Maintaining regular and effective communication with all stakeholders, including service providers and recipients, will be one of your main responsibilities.
You will develop change management strategies, facilitate communication, and lead a strategic plan for IT Service Delivery.
You will be responsible for major service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives.
You will monitor and review Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underlying Contracts (UCs), and you will base performance evaluations on these agreements.
You will be the driver of continuous service improvement activities that will maintain quality, improve performance, and maximize customer satisfaction.
You will actively participate in the digitalization and task automation processes, contributing to the company's evolution towards digital transformation.
What makes you great
You possess a Bachelor's degree in Computer Science, Information Technology, or a related field and at least +5 years of experience in IT Delivery.
You must have a genuine passion for IT and the ambition to drive positive change.
You have a track record of executing improvements, as reflected by your past accomplishments.
A service-oriented mentality and eagerness to understand the needs of service consumers are crucial traits.
You should be a self-motivated and well-organized professional that can work autonomously.
Relevant experience in IT Services encompassing SLAs, Escalation Management, etc. is a prerequisite.
You have strong communication skills and the ability to cooperate effectively with others in a virtual team setting.
Fluency in English and familiarity with an international work environment is required.
A basic knowledge of IT service management and incident handling tools, as well as asset repositories, is necessary.
You should have ITIL V3 or ITIL V4 certification (mandatory for the role).
If you have project management certification, that will be an added bonus.
You should be prepared to travel as required.
You are ready to face new challenges and actively contribute to the success of the company's digital transformation project while effectively collecting, interpreting, and using data.
Why you will love working with us
At Linde, we identify ourselves with our products, either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we care about our customers and high-quality products, but most importantly about our employees.
While working with us, expect a safe workplace, high safety standards, and a true commitment from our managers to safety.
What we offer you!
At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
This role is a full-time position based on an unlimited contract. The standard weekly working hours will be from 09:00 hrs till 18:00 hrs.
Have we inspired you? Let's talk about it
We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market.
Any designations used apply to persons of all genders. The form of speech used here is for simplicity only.
Linde acts responsibly towards its shareholders, business partners, employees, society, and the environment in every one of its business areas, regions, and locations across the globe.
The company is committed to technologies and products that unite the goals of customer value and sustainable development.
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