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Job Details
Are you ready to take your career to the next level and make a significant impact on a global scale? Look no further than this exciting opportunity as an IT Change Management Process Manager at Kantar!
At Kantar, we are committed to delivering world-class solutions to our clients and driving positive change in the market research industry. As an IT Change Management Process Manager, you will play a critical role in leading and ensuring the flawless process execution of IT Change within our IT estate. You will have the opportunity to work with individuals who demonstrate exceptional work behaviours and be at the forefront of driving innovation and excellence.
With your in-depth knowledge across all ITIL Service Management processes you will contribute and lead across all other Service Management process functions as required.
Responsibilities:
Lead and develop a team of internal and external process analysts to maximize value, efficiency and effectiveness of IT change management and Service Management processes.
Develop and implement IT change management strategies and plans to support the successful adoption of new IT initiatives.
Collaborate with cross-functional teams to identify, analyse, and prioritize potential risks and challenges associated with change.
Develop and implement training programs to empower employees with the essential skills to adapt to change and enhance productivity.
Develop and update documentation for IT change management processes and effective approaches.
Monitor and evaluate the effectiveness of change management activities, making and implementing recommendations for continuous improvement.
Ensure strict adherence to change management policies and procedures.
Requirements:
Bachelor's degree in information technology or a related field, or equivalent experience.
ITIL Practitioner Level – In one or more relevant ITIL disciplines - Mandatory.
ITIL Expert Level – Preferred (V3 Expert or V Managing Professional).
Excellent leadership skills, managing and developing individuals both internal and within an external matrix management model.
Proven experience implementing ITIL best practices.
Sound knowledge of Incident, Problem and Change Management practices and related ITSM processes.
Experience of strategic and operational leadership, leading ITIL operational teams or implementing ITIL related projects.
Proven experience in responding to and managing and co-ordinating critical technology incidents including across global/regional, cross-function groups.
Proven experience in leading change management efforts and enforcing change process and policy.
Experience in facilitating change management board sessions and managing risk and change conflicts.
Experience liaising/working with 3rd party suppliers.
Excellent communication and interpersonal skills to effectively engage and influence individuals at all levels of the company.
Strong analytical and problem-solving abilities to determine potential risks and develop appropriate mitigation strategies.
Ability to successfully implement change management methodologies and tools.
Strong motivation to continuously enhance performance and consistently achieve outstanding outcomes.
Ability to work collaboratively in a fast-paced, dynamic environment.
Why join Kantar?
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.
And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we're flexible in our approach to ensure people feel included and accepted. We're committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all backgrounds and sections of society. Even if you feel like you're not a perfect fit, we'd love to receive your application and talk to you about this job or others at Kantar.
If you are ready to compete in a challenging yet rewarding role, where you can make a real difference and contribute to our world-class organization, then this is the opportunity for you. Join us at Kantar and be part of a team that is transforming the future of market research.
Country: Portugal
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