It Business Analyst

In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.
We are looking for an IT Business Analyst to work in this project in Lisbon.
Requirements:
Previous experience working with Excel and VBA;
Working experience with SQL and functional/manual tests;
Knowledge of Service Now, Jira, ALM Octane, Citrix and Linux;
Knowledge of Agile methodology and ITIL;
Fluent in English and French.
Responsibilities:
Ensure the proper functioning, maintainability, and scalability of applications;
Provide technical and functional support to users;
Monitoring and handling incidents in compliance with the application SLA;
Contribute to the relationship with the platform's operators (incidents, requests);
Coordinate and ensure the processing of maintenance requests and their successful completion;
Communicate progress status and the next maintenance period to users;
Contribute to platform testing;
Contribute to the update of the operational-specific deliverables;
Define non-regression test cases and ensure execution of tests.
We offer:
Health insurance;
A personalized training plan, with a budget to spend on the training and technical books you find necessary;
Constant feedback so you can grow professionally;
Remote onboarding process;
Team events every semester so you can live new adventures;
Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

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