.About the Company: Cluster is a vibrant and expanding organization that originated with three dedicated individuals in 2020 and has now flourished into a workforce of over 300 professionals spread across four offices in Lisbon. As we extend our operations to Barcelona and various other European markets, we remain steadfast in our commitment to fostering growth opportunities for our team members. At Cluster, we prize a tight-knit team ethos and actively seek out dynamic, multilingual individuals who are passionate about delivering exceptional client experiences within a positive workplace ambiance. If you're ambitious and envision growing with us, we warmly welcome you to get in touch!About the Job: Are you a proactive communicator seeking fresh career horizons, and do you understand the paramount importance of delivering stellar service? If so, then look no further! Join Cluster Outsourcing Ltd and become an integral part of our Support team, catering to a globally recognized company. This role offers you the chance to provide solutions to employees seeking assistance with equipment/services within a multicultural setting, all while basking in the sunny and convivial atmosphere of Lisbon.Responsibilities:Follow the guidelines and directives of the Senior IT and Management departments.Be diligent, adaptable, and quick to understand our organizational protocols.Furnish IT support to internal users, meticulously investigating issues, discerning potential solutions, and delivering appropriate resolutions.Engage and liaise with users via phone, email, chat, or in-person interactions.Swiftly troubleshoot and diagnose IT complications, ensuring rapid and effective problem resolution.Maintain meticulous records of all service requests and generate insightful reports as needed.Install, configure, and sustain workstations, smartphones, tablets, and related equipment.Develop user-friendly documentation to aid users and fortify our IT systems.Play a role in the onboarding/offboarding procedures.Maintain an accurate inventory of computer hardware and related assets within our company database.Participate in IT procurement activities.Undertake supplementary duties as assigned by Senior Management.Manage physical firewalls and coordinate with Internet service providers to address office-related issues.Provide efficient support to all Cluster offices.Availability for international client support on public holidays and occasional weekends.Collaborate with the IT team to handle IT operations, procurements, and manage hardware logistics.Provide support for Facility Management, encompassing building management, cleaning, security, and transportation.Education and Experience:Minimum Bachelor's degree in Computer Science or related field.Minimum of 1 year experience in Computer Hardware and Networking.Technical Knowledge:Proficiency in Networking and Network devices.Experience in Laptop repair and Maintenance.Familiarity with Software installation and support
