.About The Job APS-AS (Application Support) Europe is the name of the IT Application Support team within Wealth Management Information System (WMIS) Lisbon The primary role is to provide technical / functional support The activity implies responding, troubleshooting, fixing and providing constant update on the progress of the resolution of issues or requests. It also enclose UAT management, UAT technical tests, and production implementation for projects and patch upgrades Your Main Activities Are The IT Application Support team report to the Head of IT Support (APS-AS Europe) and have the following responsibilities Provide functional support to users by prioritizing and delivering outstanding service Ensure technical support to batch related issues and on time resolution Analyze system logs and identify potential issues with Application Commit to the Service Level objective and be aligned with the roadmap Ensure to escalate timely to Head of APS on issues where needed or any potential operational risk Review and create application Support knowledge articles Ensure that the all production deliverables are aligned with bank standards and best practices Ensure service monitoring, reporting and continuous improvement of the service quality and availability. Ensure adherence to APS support shift plan in terms of mailbox, web portal and hotline Be part of production support team (i.E. Weekend/Public holidays where needed) Profile And Skills To Success Bachelor degree in computer science, information technology, related to technical field, or equivalent experience At least 7 years of experience as first & second-line (L1 and L2 support) IT Application Support for a business within a fast-paced and competitive environment At least 10 years of experience for private banking or asset management Good understanding of Wealth Management business processes Knowledge of Operating systems and languages as Linux and Java Knowledge of Database as SQL, Oracle, PL/SQL Fluency in English Extensive experience in daily verbal and written communication with a diverse group of people: business users, IT teams, managers Detail oriented, analytical and excellent follow through Excellent work ethic, self-starter, autonomous Ability to learn from experience and from informal/formal instructions High level of persistence, can-do attitude, pro-activeness and maturity Why joining BNP Paribas? Leading banking institution BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe. Our presence in Portugal Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses
