As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.
Position Title: IT Analyst
Location: Mindelo, Vila do Conde, Portugal
Position Overview:
The IT Analyst reports to the IT Manager and is responsible for ensuring that the organisation's IT systems and infrastructure operate effectively and efficiently. They play a critical role in ensuring that end-users have the necessary tools and support to perform their job duties and that IT systems and processes align with business objectives. In addition to technical support, an IT Analyst II is responsible for documenting and reporting on IT-related issues and providing feedback to management on system performance and improvements. They will assist with training end-users on new technologies or systems.
Primary Responsibilities:
Provide technical support to end-users in resolving hardware, software, and network-related issues.
Troubleshoot and diagnose IT-related problems and implement appropriate solutions.
Install, configure, and maintain IT infrastructure, systems, and applications.
Monitor and analyse system performance, identify potential issues, and take proactive steps to prevent them.
Ensure that all IT-related incidents and service requests are logged, tracked, and resolved within agreed-upon SLAs.
Collaborate with other teams to ensure that all IT-related issues are resolved promptly and effectively.
Automate standard practice.
Gather and document business requirements for small to medium-sized IT Solutions.
Facilitates sessions with business and IT team members to define and document business requirements.
Maintain accurate documentation and document business processes and standards.
Implement service management best practice documentation.
Minimum Requirements:
Bachelors in BA, CS, or MIS
Six or more years of related IT support
Customer support experience
Proficiency in Service Management Best Practices
ITIL Certified v4
Strong knowledge of IT infrastructure, systems, and applications.
Familiarity with networking technologies and protocols.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
Ability to work well in a team environment.
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