What you'll do Render correct concepts and meanings between Russian and English following complexity, clarity, tone, and style from one language into another; uphold the correct rules for grammar and syntax in both languages; Provide strict renditions of the messages including every detail of the conversation; Follow instructions of Customers, manage the flow of the call and avoids taking over the call; Understand protocol and terminology at the customer service level in the following industries: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, and 911, Law Enforcement, Court, and General Business.
What you'll need Bilingual: Russian & English (C1 Levels for both languages); High School Diploma (mandatory); Education in languages/translation/interpretation or related fields (preferential); Excellent listening, retention and note-taking skills to maintain a high level of accuracy; Ability to explain certain cultural concepts to avoid miscommunication with the permission or at the request of the Customer; Ability to concentrate, stay detached from the conversation, and always remain neutral and objective; Reliable, autonomous and highly disciplined; Confident and organized; Time management skills with maximum responsibility; Ability to work with performance goals.
Benefits Work as a team from your home; Accommodation in a Teleperformance apartment; Refund of initial flight expenses; Work full-time; Specialized training included; Competitive compensation model; Have the opportunity to work with an international team within a multicultural environment; Annually complementary return flight to your home country (within Europe); Health Insurance since day one in the company.