Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
\n What you'll do:Act as the main point of contact between our company and the backoffice team, conducting daily check-ins and ensuring smooth communication.Support the onboarding process for new team members and help integrate new tasks for the backoffice team.Monitor and analyse KPIs, including time per ticket, number of tickets, and cost per ticket, ensuring targets are met and processes are optimized.Lead the way in driving process improvements, taking ownership of initiatives to enhance efficiency and performance.Collaborate with multiple teams such as Order Management, Sales, Account Managers, and Logistics, gaining valuable insights into our B2B operations.Be the go-to person for updating Standard Operating Procedures and ensuring alignment across teams. Who we're looking for:You are available to start in the next two monthsYou have good communication skills in English.Data analysis skills – you love working with numbers and finding ways to improve them.Process-driven mindset with a passion for optimizing workflows and driving efficiency.Excellent communication skills – you'll be working with teams across the globe!Eagerness to learn, adapt, and take initiative in a fast-paced, dynamic environment. What we offer:A combination of personal and company growth to accelerate your career and help you reach your goals The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA To work and learn from experts in diverse fields and get to know your team members at exciting company eventsCompetitive salary of 965€ gross per month, Coverflex, benefits, and meal allowancePrivate health insurance including dental careEmployee discount on Emma products for yourself, friends and familyIn-house Portuguese classes
\nBecome an Emmie Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ? We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!