IQVIA is seeking a Project Support Coordinator to provide administrative support to the field-based staff of complex multiple projects, helping with the smooth running of day-to-day activities for the team. This will be a varied and busy role, where strong administrative experience, excellent communication skills, and the ability to work autonomously are essential.
The successful candidate will be an effective communicator with an excellent telephone manner, ideally with experience of working within a support/call centre role, who can demonstrate strong IT/data skills, strong time management skills, and is proficient with MS Office packages and ideally CRM knowledge.
Responsibilities To work collaboratively across the Team Coordinator function, and understand how the function contributes to the Commercial business.
To be the first point of contact for all queries relating to the project, handling and addressing issues where appropriate, or else directing queries to the most appropriate contact.
To follow processes and procedures (new employee, leaver, transfer) and work with departments (HR, Fleet, Resourcing, HR-PSC, Amex, BT etc.) to ensure effective team administration. Ensure that systems are updated accordingly.
To track levels of absence, identify sickness trends within the project and highlight cost implications as appropriate.
To facilitate production and documentation of presentations and organize team/customer meetings, finalizing minutes in collaboration with Project Director.
To support Month-end administration, ensuring daily rates are allocated to field teams along with relevant timesheets, accurately collate information in connection with the Rolling Forecast, within project deadlines. To conduct financial tracking for project revenue recognition and liaising with Management Accounts.
To undertake diary management of Project Director.
Skills and Qualifications Good verbal and written communication skills, telephone manner, team working skills, flexible attitude to work.
Good prioritization skills.
Fluency in English.
Able to use initiative, plan ahead, proactive in problem solving, diplomatic and able to demonstrate appropriate decisions within scope of authority.
Able to share experience and learning, able to prioritize and liaise with field staff and customers effectively.
Intermediate understanding of Word, PowerPoint, and basic Excel.
Ability to establish and maintain effective working relationships with co-workers, managers, and clients.
Eligibility to work full-time in the EU.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and diverse experiences to work, they enable us to accomplish extraordinary things.
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