Your responsibilities and impact as an International Customer Service Agent: As an International Customer Service Agent, your mission will be to offer high-quality support to customers by providing the best possible answers and solutions to their inquiries.
You will: Assist customers via phone, email, or social media in the manner you're most comfortable with.
Ensure high customer satisfaction through helpful and efficient responses.
Record relevant data in the system.
Collaborate with other departments, redirecting issues or cases as necessary.
Be an essential team player and contribute to the success of your team and project.
Skills, qualifications, and interests you need to succeed in the role: Native-level Dutch and at least a B2 level of English.
A strong understanding of the value a positive customer experience can bring.
Excellent listening and communication skills.
A drive for excellence and professionalism in all interactions.
A true team player committed to delivering top-notch service.
A passion for intercultural communication and the expatriate lifestyle.
Willingness to relocate to Lisbon and embrace an international career.
What's in it for you?
Salary: €11,000 - €19,000 annually*.
Working hours: Full-time (40h/week).
Relocation package: Assistance provided*.
Private health insurance: Comprehensive coverage*.
Paperwork support: Help with official processes*.
International and multicultural working environment: Work with people from all over the world.
Training and career growth opportunities: Develop professionally in a dynamic environment.
(*Depending on the company and project) Why Lisbon?
Living in Lisbon during Christmas and New Year's offers a unique opportunity to experience the magic of the holiday season in a beautiful European city while enjoying the sunny, mild winter weather.
Lisbon's festive atmosphere comes alive with sparkling lights, seasonal markets, and cultural events.
Imagine celebrating the holidays surrounded by historic architecture, delicious Portuguese food, and the company of a welcoming international community.