International Customer Service Agent (Dutch Speaker)

Your responsibilities and impact as an International Customer Service Agent:

Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
Ensuring a high level of customer satisfaction;
Recording data in the system;
Being in contact with other departments and redirecting related cases and issues to related departments;
Being a team player and participating in the success of the team and project.

Skills, qualifications and interests you need to succeed in the role:

A native level of Dutch and at least a B2 level of English;
Knowledge of the value and impact that a good customer experience can create;
Being an attentive listener, comfortable and skillful at communicating with people;
Having a drive for excellence and professionalism;
Being a real team player and committed to your work;
Excitement about intercultural communication and the expatriate lifestyle;
Living in or willing to relocate to Lisbon for an international career and life experience.

What is in it for you?

Salary: 11.000€ - 19.000€ yearly*
Working hours: fulltime 40h/week;
Relocation package*;
Private health insurance*;
Paperwork support*;
International and multicultural working environment;
Training and career growth opportunities.

*Depending on the company and project
What should you expect from living in Lisbon?

A colourful city view and a rich cultural history;
Pros of living in a European capital on a budget;
Delicious Portuguese cuisine and famous cafe culture;
Friendly people, good vibes and a happy-go-lucky urban life;
Warm climate all year and a sunny beach life next to the Atlantic;
A large English-speaking local community and international environment.

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