Insurance Customer Service Representative (Italian & English)

Company Overview:Join one of the world's leading insurance companies headquartered in Lisbon, renowned for its comprehensive insurance solutions and customer-centric approach. We are currently seeking a dedicated Insurance Customer Service Representative fluent in Italian and proficient in English to join our dynamic team.Role Overview:As an Insurance Customer Service Representative, you will play a crucial role in providing exceptional customer service to our clients. Handling inquiries via phone and email, you will offer detailed information about insurance products, assist with policy inquiries, and support insurance brokers with their queries.Key Responsibilities:Respond promptly and professionally to customer inquiries regarding insurance coverage, policy cancellations, and general account information.Manage both inbound and outbound calls and emails, ensuring a high level of service and accuracy.Collaborate effectively with team members to resolve customer issues promptly and escalate complex cases as necessary.Maintain thorough knowledge of insurance products, procedures, and regulatory guidelines to provide accurate information and guidance.Qualifications:Language Skills: Native-level proficiency in Italian and B2 level in English.Experience: Prior experience in customer service is advantageous.Skills: Strong communication skills, attention to detail, and ability to work independently.
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