Description: Marsh is seeking candidates for the following position based in the Lisbon office:
Insurance Claims Handler & Process Improvement
What can you expect?
Join a dynamic team that supports the risk business;
Handle and evaluate claims related to one of our international accounts, providing quality servicing as a Marsh representative;
Deliver a high-quality service to our clients and policyholders;
Support a diverse client portfolio.
What's in it for you?
Be part of a multinational organization where you'll be able to learn, grow, and develop your career;
Join a dynamic and international business environment;
You will receive training and mentorship to learn the ins and outs of the insurance industry, including the day-to-day operations of our company. You will work closely with experienced professionals to develop the skills necessary to support the growth and success of our business;
A permanent contract and generous benefits package, including pensions plan, health and life insurance;
Flexible work environment and hybrid work from home policy.
We will count on you to:
Work directly with one of Marsh's international accounts;
Evaluate claims related to consumer credit;
Follow up processes in order to cover, decline, or ask for more documentation in order to re-evaluate;
Respond to standard customer inquiries regarding the products and services the Company offers;
Answer, document, and monitor call center calls, emails, and transactions;
Track client and product order information and log client data in spreadsheets to assist with monitoring call center activity.
What you need to have:
Degree in a relevant field such as Law, Management, or similar;
Good analytical skills, process improvement oriented;
Detail-oriented and organized profile;
Good verbal and written communication skills in English (B2/C1);
Good knowledge of Microsoft tools, especially Excel.
What makes you stand out?
Analytical and task-oriented profile;
Good team player;
Sharp critical thinking and opinion, able to question why;
Emotional intelligence skills.
About Marsh: Marsh is the world's leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy, and people. For more information, visit and follow us on.
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