Job Type:
Permanent
Build a brilliant future with Hiscox
About us:
HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realize their ambitions. With offices in 9 European countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.
In our Lisbon office, we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.
The role:
The Policy Administrator handles tasks related to preparing and managing insurance policies. The main goal is to provide high-quality administrative support to underwriters, brokers, and clients. They may also have decision-making authority for certain products based on predefined criteria.
Key Responsibilities:
Perform office-based administrative tasks to process requests efficiently, including quote preparation, policy issuing, adjustments, renewals, and cancellations.
Serve as the first point of contact for brokers and clients, providing excellent customer service and directing queries to the appropriate departments.
Ensure accurate and timely data entry of insurance risks and perform general administrative duties like scanning, photocopying, and monitoring mailboxes.
Maintain high-quality output through regular quality audits.
Test and support new administrative tools and processes.
Liaise with internal and external parties to resolve queries within deadlines.
Deliver exceptional service standards and support data cleansing projects.
Prepare management information reports and participate in process improvement projects.
Provide technical support and contribute to best practices.
Support other teams during absences and peak workloads.
Key Requirements:
Proficient in written and spoken Spanish and good level of English.
Good interpersonal skills and ability to work in teams.
Curious, willing to learn, and challenge conventions.
Excellent accuracy, attention to detail, and ability to work under pressure.
Ability to organize, prioritize, and meet deadlines.
Demonstrate personal integrity and reliability.
Personable and able to build relationships.
Good customer focus and a "can-do" attitude.
Professional Experience:
Ideally, at least 2 years of experience in the insurance or financial services industry.
Interest in a career in administration, insurance, or shared services.
Good computer skills, including Microsoft Outlook and Excel, with training available to develop IT skills.
Why Hiscox?
Healthy work-life balance with our 35h/week and hybrid working system;
Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave)
Health insurance, gym allowance, pension plan etc. (not all vacancies have it)
After 5 years work 1 month sabbatical leave. (not all vacancies have it)
Team spirit with many opportunities to engage and an open culture.
Work with amazing people and be part of a unique culture
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