HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.
In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.
The Role:
The Insurance Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies. The main objective of this role is to provide high quality administrative support to underwriters, brokers, and end clients. For certain business lines/products, the Insurance Administrator has Administrative Decision Making Authority based on pre-established criteria defined in an Authority Letter, which can have different limits according to experience and seniority.
Key Responsibilities:
Office based administration work to ensure high quality and efficient processing of administration requests from a range of stakeholders including external brokers and end clients as well as internal underwriting teams.
Testing and supporting UAT as well as new administrative tools, processes, and documentation.
First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the Insurance Admin scope.
Accurate, timely, and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence.
Ensuring constant superb quality output by performing regular Quality Audits.
Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
Delivering exceptional service standards/KPI's.
Supporting data cleansing and mass change processing projects.
Preparing management information reports as requested using various reporting tools and methods.
Participating and providing support to process improvement projects.
Contributing to technical support and procedural best practice.
Providing new ideas and support the team leader and coordinator regarding execution.
Person Specification:
Baccalaureate qualification.
Proficient in written and spoken Dutch.
Good interpersonal skills with the ability to work as a member of various teams.
Curious, willing to learn, and showing a challenging conventions spirit.
Excellent accuracy and attention to detail.
Ability to organize, prioritize, and plan workload to meet deadlines.
Demonstrating personal integrity.
Personable, able to develop rapport easily and build relationships.
Good Customer Focus.
Expresses a "can-do" attitude.
Professional:
Experience of working in an office environment, ideally in a multi-national, multi-lingual environment.
Experience in insurance is an advantage.
Evidence of an interest in a career in administration, insurance, or shared services.
Good computer skills including Microsoft Outlook and Excel skills.
Why Hiscox?
Healthy work-life balance with our 35h/week and hybrid working system.
After 5 years work 1 month sabbatical leave.
Team spirit with many opportunities to engage and an open culture.
Work with amazing people and be part of a unique culture
Get in touch If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.
About us We're a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we're a business with lots of opportunity for people with talent, spark and lots of ambition.
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