Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description The purpose of the role is to be design and deliver training for our Customers, Internals and Partners.
The ID supports the Lead ID and researches and scripts training material, recording all training and supporting the creation and management of assets such as action maps, learning objectives, outlines, storyboarding and other documents. Usually working on 1-2 projects at a time.
Accountabilities & Responsibilities Attends stakeholder/SME meetings with either the Project Manager or Lead ID to understand requirements and input into solutions best suited for the customer needs, using the processes developedDesigns and develops training and curricula supported by the Lead IDDevelops interactive and immersive content utilizing all tools availableSME collaboration and knowledge transferDevelop content that delivers high CSAT scoresCan recommend technologies and methodologies for creating contentIdentify service improvements in processes and other areasMaintains and updates learning contentBe an advocate and carry the flag for quality and innovation in our contentProvides support services for content where required Qualifications Degree level or postgraduate qualifications are desirable, particularly in a relevant field Proven experience as an instructional designer, instructor or content creation or similar for a minimum of 1.5 yearsFamiliarity with e-learning platforms and toolsExperience developing lessons, curricula and small training programsWorked for a software company in a similar positionRequired skills Excellent communication skills, oral and writtenAttention to detail and ability to maintain accuracyCollaboration skills and ability to work with SME'sGive and take constructive feedbackAbility to evolve and adapt with changeGood organisation skills with ability to prioritisePresentation skillsInfluencing skillsCreative thinker and innovatorGood networkerKnowledge of ID methodologies and technologiesMS tools – Excel, Powerpoint, WordCamtasia studio or other development toolsPreferred and not necessary Experience in project managementAdditional formal and professional training with certifications in areas such as LMS or Instructional Design principles and leadership are beneficial Additional Information Join Unit4 and you'll be part of one of the most exciting journeys in the cloud software space today. We're a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career.
A culture built on trust. That's why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes placeWork, learn & be inspired by some of the best talents in the software spaceWhole host of great benefits & perksTalent program for high performers. Each year we provide a platform for high-potential talent to accelerate their careers!Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit societyDiversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our "be genuine" value