At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.
For one of our clients – a global company specializing in information technology services and consulting, we're looking for experienced and reliable people for the role of Inside Sales Quality Analyst with Italian. In this role, your goal will be to enhance service quality and improve sales performance through detailed analysis, feedback, and coaching.
What You'll Do: Conduct quality audits of agent transactions monthly
Provide timely and constructive feedback to agents and team managers
Create and distribute Quality Assurance reports to stakeholders
Analyze results and recommend training or process improvements
Participate in client and internal meetings on quality processes and improvements
Lead or participate in monthly calibration sessions with stakeholders
Offer side-by-side coaching to improve agent performance
Maintain quality assurance metrics and manage other coaching assignments as needed
Qualifications: Fluency in Italian and English language
1+ year of experience in Quality Assurance
1+ year of sales experience (outbound, upselling, cross-selling, telemarketing, etc.)
Strong understanding of sales processes and best practices
Proficiency in quality monitoring tools and CRM software
Excellent analytical, communication, and problem-solving skills
Our client offers: Attractive salary and additional paid annual leave days
Standard working time (Monday to Friday 09:00-18:00h)
Premium health and dental insurance
Food vouchers and Multisport card for gym and fitness
Special occasion bonuses and flexi vouchers worth 180 BGN/month
Office massage and fresh fruit in the office and employee support program
Professional certification opportunities and career counseling and development support.
If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.
Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (reg. No 1809).
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