Infrastructure, Helpdesk and Service Level Manager page is loaded
Infrastructure, Helpdesk and Service Level ManagerApply locations Carcavelos time type Full time posted on Posted Yesterday job requisition id Req1406343 Infrastructure, Helpdesk and Service Level Manager Country: Portugal
We are hiring an Infrastructure, Helpdesk and Service Level Manager At Santander Consumer Finance Portugal, technology drives us to deliver excellence to our customers.
We are looking for a dynamic and experienced professional to lead our Infrastructure, Helpdesk, and Service Level team.
Key Responsibilities: Manage and coordinate the infrastructure and helpdesk team, fostering a high-performance and collaborative environment;Ensure efficient handling of incidents, support requests, and service levels, meeting defined SLAs;Develop and implement strategies and action plans for modernization and robustness of IT infrastructures (e.g.
obsolescence, patching);Continuously monitor and optimize IT processes, ensuring the stability, resilience and security of the technological environment (e.g.
automatic alert mechanisms for early detection of incidents);Collaborate closely with other IT teams, internal areas and external providers to align objectives and solutions;Dashboard and Report elaboration;Inform internal departments about existing or potential production issues;Set controls and rules for Releases to ensure service quality.Profile: Degree in Computer Engineering, Technology Management, or similar fields;At least 5 years of experience in similar roles, with a focus on team management and IT infrastructure coordination;Strong knowledge of ITIL and service level management best practices;Leadership, effective communication and problem-solving skills;Fluent in English;Proactive attitude in managing the risks inherent to day-to-day activities.The Santander Effect Our work touches 140 million lives every day.
How?
By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges.
As we keep reinventing ourselves for the digital age, you'll find that with us, even your smallest action will have a massive impact.
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