Incident & Service Request Manager (M/F/D)

Descrição da FunçãoAdecco Recruitment is seeking an experienced Incident & Service Request Manager on behalf of our esteemed client. As an Incident & Service Request Manager, you will be responsible for managing and prioritizing tickets and incidents in ServiceNow and Azure DevOps, focusing on the clients D365F&O operations and other integration platforms. You will act as the primary point of contact for internal and external service desks, ensuring smooth and efficient incident management processes.Key ResponsibilitiesManage and prioritize incidents and service requests in ServiceNow and Azure DevOps.Escalate incidents, bugs, and service requests as needed.Communicate effectively with stakeholders, users, and external support teams.Monitor incident and service request cycle time and performance.Ensure adherence to support processes and protocols.Act as the single point of contact for ServiceNow and Azure DevOps queries and escalations.Align with the Service Delivery Manager and communicate any changes to external teams.Requirements3 years of experience managing support cases.Fluency in English, both verbal and written.Strong communication skills with a sense of urgency and proactivity.Experience working in cross-divisional teams.Familiarity with ServiceNow and Azure DevOps is a strong plus.Why Join our client?Be part of a dedicated and professional team, where your contributions are valued.Opportunity to work on a key platform supporting global operations.Competitive salary with excellent benefits, including meal allowance and health insurance.This is a fantastic opportunity to advance your career with a reputable company. If you are an organized, proactive individual with a passion for delivering high-quality support, we encourage you to apply. Apply now through Adecco Recruitment and help our client enhance their service management capabilities!LocalizaçãoÁgueda, Portugal
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