Incident Commander

Celfocus is a European high-tech system integrator, providing professional services focused on creating business value through Analytics and Cognitive solutions – addressing Telecommunications, Energy & Utilities, Financial Services and other markets' strategic opportunities.
Serving Clients in 25+ countries, Celfocus delivers solutions such as accelerating digital network transformation in Autonomous Networks, elevating and monetising business services in B2B2x ecosystems, and providing highly relevant customer experiences through Hyper-personalisation solutions.
Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there's a constant need to be innovative.
Be part of the team that combines business knowledge, technological edge and a design experience.
Our different backgrounds and know-how are key in developing solutions and experiences for digital clients.
Face challenges and learn other ways of thinking and seeing the world - there's always room for your energy and creativity.
About the role Acting as Incident Commander will coordinate the activities during and after a critical issue (P1, P2) understanding the impact on business and identifying improvements from the lessons learnt.
As a part of your job, you will: Managing high critical issue with all involved vendor and internal customer teams.
Promote a collaborative and mission focus mentality across all team.
Identify and suggest improvement to existing process and flows.
Guarantee the Overall stability of the system.
What are we looking for?
Incident Management for Production Environment Ticket management (SPOC) Tickets triage and ticket forwarding Identify risks and dependencies Identify Technical Debt Reduction Processes Suggest improvements Follow-up of improvements Support DevOps teams Impact analysis of changes/enhancements Operational Model Blueprint review Compliant with SLAs, SLIs, SLOs Standby 24h x 7d (might happen) Experience with Operations 2L & 3L (e.g., troubleshooting and payload analysis) Availability to Travel Nice to have: PL SQL/ SQL Unix & Network's Bash Scripting Personal traits: Ability to adapt to different contexts, teams and Clients Teamwork skills but also sense of autonomy Motivation for international projects and ok if travel is included Willingness to collaborate with other players Strong communication skills We want people who like to roll up their sleeves and open their minds.
Believe this is you?
Come join the Team!