.Identity and Access Management Operations Analyst You aim to reach excellence to provide high quality of service for our IT Teams and end users around the world? You are passionate about identity & access management ("IAM"); you have a strong appetite to learn, progress and evolve continuously, building a strong relationship with our teams? Join us! As part of the IAM team your role would be to be an Analyst with an "End to end" focus on IAM processes & tools, you will be responsible for supporting the IT teams as a 3rd line of support. leveraging leading technologies and serving all kinds of business environments from offices to manufacturing, retail & e-commerce. You will provide end-user advanced support, provide custom access reports, implement/update SSO/LDAP/Azure Active Directory applications based on business requirements. Monitor and follow up on provisioning or deprovisioning issues, but as well support and address a large variety of complex IAM problems across the Richemont IAM technology stack. CONTEXT HOW WILL YOU MAKE AN IMPACT? Operational responsibility for IAM services at Richemont across the EMEA region. Liaise with IT teams and consumers to ensure user satisfaction. Implement process and tool rollouts, keeping IT teams involved. Provide knowledge transfer to IT teams and application owners. Along with IT teams, support timeline and content of enrichment releases Support Engineers/Architects in setup implementations of Proof of Concept Implement SSO/LDAP or Azure Active Directory application (and associated permissions) Monitor Richemont's core IAM activities (e.G. provisioning or deprovisioning process execution) IAM Operations Analyst responsibilities you will support the business with Identity lifecycle Application lifecycle Password management Federated authentication Multifactor Authentication Biometric Authentication Certificate Management DNS Management PAM Management Identity broker management HOW WILL YOU EXPERIENCE SUCESS WITH US? As an IAM Operations Analyst, you will work mostly with Microsoft standard tools and technologies, but Richemont group utilizes multiple platforms and technologies so there is a good potential to learn and expand your knowledge. Some of the tools include, but are not limited to: IAM tools / services Azure Active Directory Azure AD Authentication services OAuth 2.0 / SAML 2.0 / OpenID Connect Enterprise scale Active Directory environnement. Active Directory (replication, authentication, DNS) / AAD connect / Azure AD, Windows Servers 2012-2022, PKI. Azure AD conditional access policies, MFA, SSPR, Azure Information Protection. Database - SQL query ServiceNow Incident management Saviynt user and groups management / lifecycle Soft Skills you should have for the role General understanding of the Identity and Access Management (IAM) areas, including authentication, authorization, and identity lifecycle
