Hybrid French Customer Support In Braga

Key Responsibilities:
Deliver outstanding customer service through various channels, including phone, email, and chat.
Assist customers with inquiries regarding products and services, ensuring their needs are met efficiently.
Accurately document customer interactions and maintain updated records in our system.
Collaborate with team members to resolve issues and enhance overall customer satisfaction.
Stay informed about products and services to provide accurate information to customers.
Participate in ongoing training and team meetings to improve skills and knowledge.
Requirements:
Native proficiency in French.
Strong communication and interpersonal skills.
Previous experience in customer service is preferred.
Ability to work independently and as part of a team.
Excellent problem-solving skills and a customer-focused mindset.
Familiarity with computer systems and customer management software.
Work Schedule:
Monday to Saturday: 7:00 AM - 6:00 PM (Rotational shifts of 8 hours per day).
Days Off: Fixed Sunday + 1 rotational day off during the week.
Benefits:
Competitive salary based on experience.
Hybrid working model that offers flexibility between home and office.
Opportunities for professional development and career advancement.
Supportive and inclusive work environment.
Additional perks and incentives.

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