Your responsibilities and impact as a Digital Marketing Customer Service Agent will be:
Provide optimal advice regarding different queries of the business clients
Create a meaningful rapport with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy
Understand the business goals of your clients in order to match the required online advertisement solutions
Administrative support with invoices etc
Up- and cross selling with existing clients
Provide strategic campaign support and advertiser training to educate your clients
Achieve strong customer satisfaction with a focus on quality and results
What's in it for you?
Contract type: a long-term fixed-term contract for 12 months, which can be renewed every year.
Working hours: Mon – Fri 9to 17h (40h/week)
no weekends
hybrid work
Training: 5 weeks paid 90%
Salary conditions – 2 options:
Including free accommodation (shared flat, all bills included): 1.033 €. gross/month + monthly bonus
without accommodation: 1.390€ gross/month + monthly bonus
For international candidates:
Reimbursement of your initial flight costs after 9 months
Pick up from the airport
Annual return ticket to your home country (within the EU)
Help with paperwork, opening a bank account, etc. on your arrival
Free Portuguese lessons, cooking courses, sports activities and social events organized by the company.
Real career opportunities in various career paths
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
Skills, qualifications and interests you need to succeed in this role:
You have a mother tongue level in German + a good English level (at least B2).
You have completed secondary school or already have a Bachelor-degree.
You already have experience in customer service or sales.
You are familiar with social media.
You are a strategic thinker.
You strive for excellence and professionalism.
You have excellent communication and listening skills.
You are a real team player and willing to work with many other nationalities.
What should you expect from living in Lisbon?
A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
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