Unilabs, a leading diagnostic provider in Europe, is seeking an experienced Oracle HCM Functional Consultant to join their team. In this role, you will work closely with the HR department and other stakeholders to implement and support Oracle HCM solutions. Unilabs is committed to providing accurate and timely diagnostic services and is looking for a talented individual who can contribute to their mission.
HRIS Specialist – Functional expert is responsible for providing comprehensive support for our Oracle HRIS system with focus on functional and HR process expertise in Oracle HCM solution with focus on professional and timely issues resolution within SLAs.
Your Responsibilities:
1. Provide excellent customer service by investigating, troubleshooting, resolving incidents and requests for Oracle HCM on global level (e.g. Core HR, Absences, Goals, Compensation) within SLAs or escalating to Application Management Support partner.
2. Deliver expert level support especially in functional area for Oracle HCM, HR processes, user and data management, data expertise.
3. Proactively identify opportunities for HR processes and system improvements and optimization and help to implement them, responsible for Oracle HCM NPS score improvements via system improvements.
4. Manage efficiently tickets escalated to AMS and coordinate internal teams to deliver early issues resolution within SLAs that are in line with our system set up, security and HR processes.
5. Perform comprehensive testing of issues fixes and new releases.
6. Collaborate closely with cross functional and geographical teams to provide excellent support and leverage partnerships to improve our HR processes, data accuracy and system management.
7. Cooperate with Knowledge manager on creation and maintenance of knowledge management content, identify and raise knowledge gaps and opportunities for improvements via Oracle Guided Learning, cooperate on educating of our HR Key users community.
Bachelor's or Master degree in Human Resources, Information Technology, or a related field. At least 2+ years of hands-on experience in Oracle HRIS administration and support, with expertise in Oracle HCM Cloud or Oracle E-Business Suite HR Experience with issues resolution at Tier1 level in ticketing tool HR professional experience welcomed to understand HR processes Proven ability to troubleshoot process and technical issues and implement solutions. Fluency in English is mandatory