col-wideJob Description:In this role, you will support in answering general Human Resources inquiries for pre-hiring, learning, and employee-related services via streamlined and standardized responses. You will support your colleagues in navigating through their daily work by solving their inquiries.In your new role, you will:Respond to customer inquiriesthrough our HR systems via standardized responses and strive for first-contact resolution;Answer general questions and capture required information/material from our customersand if needed push it forward to the next level of support;Support HR hotlinein English and German;Support feeding the internal knowledge baseso our customers can be better supported via the self-service HR system in the future;Contribute to the creation, updating, and requesting of new response templatesto provide standardized high-quality responses for service clusters' eligible topics.You have a service mindset and a strong customer orientation, which allows you to target specific needs and provide a service of excellence. You have excellent communication skills and can work with different stakeholders, adapting your actions to each situation and individual, providing a personalized service considering the different needs.You are best equipped for this position if you have:Abachelor's degree;The capability totake responsibilityand provide aquality service;Previousexperience in customer servicewould be a great advantage;Knowledge ofHR processes or taskswould be a plus;Advanced level ofEnglishand a good command ofGerman(mandatory).Please send us yourCV inEnglishso we can get to know you better.Möglichkeit für Coaching, Mentoring & NetzwerkenTrainingsangebot & strukturierte EntwicklungsplanungMöglichkeit zur internationalen EntsendungVerschiedene Karrierepfade: Project Management, Technical Ladder, Management & Individual ContributorFlexible Arbeitszeit: VertrauensgleitzeitMöglichkeit zum Home OfficeOffenheit für Teilzeit (auch in der Elternzeit)Medical CoverageGesundheits- & VorsorgeprogrammeOn-site gymKantineVersicherungsangebot zu attraktiven KonditionenLohnfortzahlung im KrankheitsfallErfolgsbonusMöglichkeit mobil aus dem Ausland zu arbeiten (EU)Driving decarbonization and digitalization. Together.Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors. Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.- Feel welcome at Infineon Shared Service Center in Porto! -Our multifunctional business model is focused on high quality services through operational excellence with engaged people. We are recognized globally at Infineon as a valuable business partner.These are the main business services on our site: Finance, Procurement, Human Resources, Cyber Security, Robotic Process Automation, IT, Audit, Legal, Compliance, Business Continuity among other areas that consolidate us as a high quality partner.You will find a very open and approachable working culture at Infineon Porto, focused on promoting our people engagement and well-being at work.We are on a journey to create the best Infineon for everyone.This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.for more information about Diversity & Inclusion at Infineon.
