The HR Manager will oversee all HR functions for the company operations, ensuring the recruitment, development, and retention of a highly skilled workforce. The role requires a proactive leader who can drive HR strategies and initiatives aligned with the company's growth goals while maintaining a positive and productive work environment.
Key Responsibilities: Talent Acquisition & Recruitment:Lead end-to-end recruitment for operations, including sourcing, interviewing, and onboarding talent.Collaborate with department heads to understand staffing requirements and ensure timely hiring of qualified candidates.Utilize various recruitment channels (job boards, social media, recruitment agencies) to attract top talent.Conduct onboarding sessions to ensure smooth integration of new hires into the organization.Employee Relations:Act as the first point of contact for employee concerns and grievances, resolving issues in a fair and timely manner.Foster a positive and collaborative work culture through employee engagement activities, feedback mechanisms, and conflict resolution.Ensure compliance with labor laws, company policies, and internal procedures.Performance Management:Oversee the performance appraisal process and support managers in evaluating and developing employee performance.Provide guidance on setting performance goals, conducting performance reviews, and implementing improvement plans.Analyze performance data to identify trends, gaps, and areas for development.Training and Development:Assess training needs and organize skill development programs for employees at all levels.Partner with leadership to implement leadership development programs, career progression initiatives, and succession planning.Monitor the effectiveness of training programs and make adjustments as needed.Compensation and Benefits:Manage compensation and benefits programs to ensure competitiveness in the market.Administer employee benefits programs, including health insurance, paid time off, and other perks.Stay updated on industry trends and legal requirements related to compensation and benefits.Compliance and Legal:Ensure compliance with local, state, and federal employment laws, including labor regulations, workplace safety, and anti-discrimination laws.Maintain employee records in accordance with company policies and legal requirements.Conduct regular audits to ensure compliance with HR-related policies and procedures.HR Administration & Reporting:Prepare HR-related reports, metrics, and analytics for senior management, including employee turnover, retention, and engagement data.Maintain up-to-date employee records and ensure data integrity in HRIS systems.Oversee payroll processing and ensure timely and accurate employee payments.Employee Engagement & Retention:Develop and implement employee engagement initiatives to enhance job satisfaction, motivation, and retention.Organize team-building events, recognition programs, and wellness initiatives.Monitor employee morale and make recommendations to improve the work environment.HR Strategy and Leadership:Contribute to the development of HR strategies that align with the business goals and objectives of the BPO operations.Provide leadership and mentorship to the HR team, ensuring they are well-equipped to perform their roles effectively.Stay updated on HR trends and best practices, ensuring that the company remains competitive in attracting and retaining clients.Qualifications: Applicants must be a PERMANENT RESIDENT in the PhilippinesBachelor's degree in Human Resources, Business Administration, or a related field.Master's degree or HR certification (e.g., SHRM, HRCI) is a plus.Minimum of 5 years of experience in human resources, with at least 2 years in a managerial role within a BPO or similar service-oriented industry.Strong knowledge of BPO industry operations and HR practices.Excellent communication and interpersonal skills.Ability to handle sensitive information with discretion and confidentiality.Proficiency in HRIS systems, MS Office, and other HR tools.Strong problem-solving and conflict-resolution skills.Deep understanding of labor laws and HR compliance.Ability to build relationships and influence at all levels of the organization.Experience or knowledge in using Sprout.Personal Attributes: High level of integrity and professionalism.Strong organizational skills and attention to detail.Ability to work under pressure and meet deadlines.Motivated, self-driven, and results-oriented.
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