Why? With so many companies transitioning to remote work, what we offer is more relevant than ever, and we are growing fast! We need to ensure our front-line customer support is exceeding our customers' expectations.
What? Our employee journey is key to our success and as we grow the team we must ensure we are compliant and provide an unparalleled experience to all our Omnipresent Client employees regardless of location. The role of the People / HR Operations Coordinator will be to manage and govern the external HR Operations network in countries where we have employees under direct employment (Client Employees). This will be a dynamic role that will sit within Operations and will drive both success and compliance with our end users.
Who? You have a strong HR background, with a passion for consulting and operations (processes, policies, handbooks, ways of operating, etc.). You have a strong builder mentality, incredible drive and are naturally curious. You're versed in building scale and have excellent attention to detail. You are customer-obsessed and focused on ensuring everyone has a wonderful interaction with Omnipresent.
About Omnipresent Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Yet, at a time when remote work is exploding, most companies are finding it too complex, costly, and time-consuming to employ workers internationally. At Omnipresent, we're cutting this complexity and providing our clients, and their remote workers, with a simplified, cost-effective and legally compliant employment experience. With a network of legal entities across the world, coupled with an automation-focused tech platform, we're building the premier global employment-as-a-service offering on the market.
Your role Omnipresent is a global employment services provider that hires employees on behalf of our clients (we call them "Client Employees"). As part of the service, we provide HR operations & consulting support to our Employees, all enabled through our smart tech platform. Your role would be to manage the HR Operations for our Client Employees. You will be tasked with building this structure and collaborating with our legal, finance and other teams to ensure compliance and success for our Client Employees. You will drive the Client Employee journey from their first day of employment to their offboarding and everything in between. We are a Series B stage rapidly growing startup, and still in the process of developing how best to support our Client Employees during their journey; we need someone who will thrive in this environment. The details of the job will look like this:
Manage end-to-end people operations processes across the entire employee lifecycle for employees.Coordinate and manage the onboarding process for new hires, including preparing employment documentation, Right to work Checks, communicating important information and ensuring a seamless transition.Draft, amend and issue legally compliant employment and commercial contracts.Work with our Payroll and Benefits Team to ensure all new starters are successfully registered in payroll and benefits ahead of their start dates.Facilitate offboarding procedures, including conducting exit interviews and processing the necessary paperwork to ensure compliance.Manage projects across various areas of employment law and liaise with all stakeholders.Update and maintain internal HR systems to ensure documentation and records are accurate.Develop and strengthen the legal and compliance aspects of the business such as data protection, knowledge bank development and the drafting of policies and procedures.Coordinate client queries efficiently and involve relevant subject matter expert colleagues from legal, payroll, benefits and other cross-functional teams.Assist with simplifying and automating complex operational processes in partnership with the Product Team. Helping to improve the employee journey, as well as enhancing our content and structures related to client interactions.Serve as a point of contact for employee inquiries related to HR policies, procedures, and programs.Role Requirements: Previous experience in HR or People Operations.Good understanding of employment laws and their application in various countries.Keen interest in developing technical knowledge and keeping up to date with legal developments.Excellent written and oral communications skills - ability to work with a global team in multiple time zones.Ability to build strong relationships with external and internal stakeholders.Strong Project Management background with a track record of devising projects from scratch in an ambiguous environment.Proactively identify and resolve issues, ensuring a high level of governance at all times.Able to proactively manage lots of stakeholders, competing agendas, and gather information from a range of functions - you will work closely with our Legal, People and Finance teams.Fantastic at documentation - you can organize information in a way that makes sense and provides a blueprint for execution.Ability to interpret HR policies, procedures and regulations in multiple geographies.Solid understanding of operating models and organizational buildouts.Experience in building automation into processes and preparing for technical implementations.
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