The Role
The Human Resources team is one of the six corporate functions within WTW globally. It is made up of Talent Advisory, Integrated Service Delivery, and Centers of Expertise (COE).
Integrated Service Delivery delivers Human Resources services via a combination of global systems and processes through Global Operations, and Regional Delivery teams made up of generalists, employee relations, recruitment, and administrative services.
As the HR Services Administrator DACH Region, you will be responsible for providing HR services, administrative support, and expertise to the Region's HR Function and to business stakeholders. The successful candidate will have a strong track record of expertise and experience in HR processes, administration, and systems.
What will you do?
HR services
Responsibility for providing day to day support and guidance to the HR Services team in Germany
Carry out HR Operational tasks including:
Effective Human Resources administration service relating to the employment lifecycle
Preparing and amending where necessary HR documents, e.g. employment contracts
Provide day to day advice to Line Managers and Employees on general HR related queries and requests
Monitoring of the case management system (ServiceNow) and ticket assignment to relevant stakeholders
Develop and maintain strong working relationships with Regional HR delivery teams and other key stakeholders
Participate in ad-hoc projects as and when required
HR Database
Complete and maintain data in all HR Systems (e.g. Oracle HCM, Talent Acquisition Cloud, ServiceNow):
Organize, maintain, and update internal databases of relevant employee information
Ensure the HR Database accurately reflects current staff conditions and details. This includes inputting starters and leavers, contractual amendments, change of details, annual leave, recording of sicknesses and other leave, and setting up reports.
Customer service
Be the first point of contact for all HR Admin-related queries
Respond to all customer inquiries in line with WTW standards.
What are we looking for?
Bachelor's degree, preferable
Strong service mindset with the ability to adapt and adjust on short notice to fast-changing environments
Strong communication skills and excellent client relationship skills
Excellent German written and verbal communication skills
Business-level English both written and spoken
A strong eye for detail alongside an IT literacy in a Microsoft Office environment with proficiency in Word, Excel, Outlook, and HR systems
Ability to work independently as well as in a team
What's in it for you?
In WTW, you'll find a professional yet friendly and easy-going environment in an office based in a fast-growing European capital. Come join a team of dynamic and motivating colleagues!
In addition to our attractive remuneration package, we offer:
Work-life balance. Mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Hybrid working is more than just a buzzword for us.
Monetary benefit. An attractive, performance-related remuneration system.
Internationality. An international management consultancy and the security of a global corporation with renowned customers.
Development opportunities. A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
Cooperation. Learning from each other and making decisions together, collegial, appreciative and dynamic.
Customer contact. Quickly take responsibility.
Corporate events. Together we celebrate our successes and our community.
WTW is an equal opportunity employer
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