Hotel Reservation Specialist (Remote In Portugal) Italian

We're looking for a passionate Hotel Reservation Specialist to join our dynamic team remotely in Portugal!Make a splash in the exciting world of hospitality while enjoying the flexibility and convenience of working from anywhere in Continental Portugal.Here's what you'll get: Competitive Compensation: Earn a gross annual income of up to 15 848,72, EUR with a base salary, and generous meal & transport allowances.Performance Bonus 1 200 EUR per annum Remote Work Freedom: Enjoy the flexibility to design your work schedule.Work Monday to Sunday (Two Rotational Shifts): 6:30 AM to 3:30 PM or 1:00 PM to 10:00 PM with a rotating 2-day off schedule.Thriving Industry: Be part of a fun and exciting field, making a difference in the world of travel!Comprehensive Benefits: Get health insurance coverage from day 1 (free after 6 months).Are you a great fit?You're a native Italian speaker with strong English (B2 level).You have excellent written and spoken communication skills to ensure clear and efficient guest interactions.You thrive in a fast-paced environment and enjoy helping others create positive experiences.You possess strong problem-solving abilities and a keen eye for detail to ensure smooth reservation management.You have experience in a Contact Center or Customer Service (a plus).You're comfortable providing customer support through various channels: Social Media, Chat, Email, and a small percentage of calls.Key responsibilities: Assist clients with bookings, rescheduling bookings, upgrades, last-minute requests, and clarifying doubts.Handle requests from partners and guests: cancellations, complaints, amendments, resending reservations to partners, checking availability and inventory issues, billing.Ready to take the next step?Apply today!Don't miss this exciting opportunity to work remotely in Continental Portugal!Joining deadline: Jun 5th.Be prepared for a language assessment and 1-2 interviews with the client