JOB SUMMARY Creating an atmosphere of luxury and relaxation, ensuring each guest enjoys an unforgettable stay at our world-class resort. PREREQUISITES Education: Hospitality/Business Administration and MBA. Languages: English, French, Germany and Spanish - Advanced proficiency Other Requirements: · Greater experience in highly complex operations, luxury business, and leading large teams (over 300 employees); · Office Microsoft Suite; · Availability to Travel outside your home country. We have units in Brazil – Porto de Galinhas and in Portugal – Madeira Island. MAIN RESPONSIBILITIES Supervise and inspire a diverse team, including departments such as lodging, food and beverage, recreation, security, and maintenance. Foster a collaborative and motivating work environment; Ensure all aspects of the resort meet or exceed 5-star quality standards, from customer service to facility maintenance and food and beverage quality; Manage all resort operations, including accommodation, restaurants, leisure activities, and spa services. Develop strategies to improve operational efficiency and maximize profitability; Prioritize guest satisfaction, ensuring each guest has a memorable stay. Respond promptly to concerns and requests, maintaining high-level service; Establish and maintainstrategic relationships with suppliers, travel agencies, and other business partners to ensure the provision of high-quality services; Ensure the resort complies with all government regulations, including those related to safety, health, and licensing; Be prepared to handle emergencies or crises, coordinating the team's response and ensuring the safety of guests and employees; Promote sustainable practices at the resort, reducing environmental impact and adopting corporate social responsibility measures; Collect feedback from guests and the team to identify areas for improvement and implement corrective actions; Actively participate in Enotel training programs, applying all acquired knowledge and ensuring full utilization of the SEG System (Enotel Management System). KEY COMPETENCIES: Strategic leadership, systemic and strategic vision, results-oriented, flexibility, conflict resolution, planning, and communication. #J-18808-Ljbffr
