Hotel Chain Customer Advisor In Lisbon (German Speaker)

Detalhes da Vaga

Your responsibilities and impact as a Hotel Chain Customer Advisor will be :

Booking management (altering, cancelling or creating new reservations)

Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests

Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

Skills, experiences and interests you need to succeed in this role :

A native level of German and a professional level of English (C1-C2)

Having previous experience in GDS tools (Ideally)

Enthusiasm about travelling and tourism industry

Knowledge of the value and impact that a good customer experience can create

Being an attentive listener, comfortable and skilful at communicating with people

Being energetic, innovative and working proactively at a fast pace

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Lisbon for an international career and life experience

Having a valid work permit for Portugal (required).

What's in it for you?

Type of Contract: A fixed-term contract for 6 months

Working Hours: Monday to Friday, rotating shifts 7am to 6pm (8h/day)

Training: Fully paid training, professional development and career evolution

Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

Relocation Package for International Candidates:

If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee of 280€/month to pay)

Opportunity to be part of a challenging and fast-paced environment

Possibility to collaborate with some of the biggest brands in the industry

A multicultural and international environment

Career Growth Opportunities: Various career development chances in different paths.

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Fonte: Allthetopbananas_Ppc

Função de trabalho:

Requisitos

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