Do you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers´ journeys a success! A luxury hotel chain is looking for support for its hospitality customer service team based in Lisbon.
Tasks Your responsibilities and impact as a Hotel Chain Customer Advisor will be:
Booking management (altering, canceling, or creating new reservations)
Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding reservations and attending to potential requests
Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations)
Requirements Skills, experiences, and interests you need to succeed in this role:
A native level of French and a professional level of English (C1-C2)
Enthusiasm for traveling, tourism and hotel industry
Being an attentive listener, comfortable and skilful at communicating with people.
Being energetic, innovative, and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience.
Having a valid work permit for Portugal (required)
Benefits What's in it for you?
Type of Contract: Fixed-term contract of 6 months.
Working Hours: Monday to Friday (Monday to Friday 7h-16h or 8h-17h or 9h-18h including Public Holidays).
Training on site, and after hybrid.
Salary Conditions: A package in line with the market: 890€ gross / month x 14 months + 150€ gross/month complexity bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 6 months of accommodation in a shared flat provided by the company (rental fee of 280€/month to pay).
Opportunity to be part of a challenging and fast-paced environment.
Possibility to collaborate with some of the biggest brands in the industry.
A multicultural and international environment.
Career Growth Opportunities: Various career development chances in different paths.
Your Future Company:
Started up by 2 French entrepreneurs in the 2000s, the company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees. Their international hub in Lisbon takes care of the customer service experiences on behalf of some of the world's most progressive brands!
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