Hotel Booking & Sales Expert For Ihg – German Speaker In Lisbon

What you'll do

Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums;

Match products with guest needs, resulting in revenue generation, brand preference and customer loyalty;

Provide a seamless customer experience through effective use of information and tools;

For Hotel Booking & Sales Expert for IHG, you'll answer questions regarding prices, hotel details, reservation or payment conditions;

Assist guests with all questions relating to "pre", "in" or "post travel" concerns;

Seek opportunities to improve individual and team performance;

Help team and colleagues stay motivated and deliver goals.

What you'll need

Native level of written and verbal communication skills in German;

Good knowledge of English;

High School Diploma or higher (preferred);

Hotel/travel experience desired;

For Hotel Booking & Sales Expert for IHG, you'll need previous call center experience in sales and/or customer service capacity;

Good communication skills;

Social intelligence – empathy, self-awareness, cultural sensitivity;

Strong web-based navigation skills;

Ability to embrace technological and organizational changes;

Ability to use tools and resources to represent the geographical needs of the caller.

Benefits

Excellent work opportunity in a leading multinational company;

Stable work and career progression;

Intensive training and integration phase;

Respectful and inclusive environment;

A wealth of opportunities to progress and move business areas projects;

Flexibility & Work/life balance for Hotel Booking & Sales Expert for IHG;

Private Health Insurance since day one in the company;

Reimbursement of your initial flight costs and airport pick up;

Annually complimentary return flight to your home country (within Europe);

Possibility to live in one of our company apartments;

Complimentary organized sport activities and events.

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