Hospitality Software Cross Sell Specialist - Spanish and/or Portuguese Speaker Role Overview:
As a PMS Cross Sell Specialist, you will be at the forefront of driving revenue growth within our existing PMS customers, and supporting their adoption of Planet's integrated payment solution. Your role will involve hunting new opportunities and identifying high-value customer opportunities within a specific territory. In some cases where you are working with Key Accounts, you will partner with the current account managers. You will engage with our PMS customers to understand their needs and align where our portfolio of products can add the most value. You will leverage your consultative skills to become a trusted advisor, guiding customers through the sales journey with Planet.
In this role you will be expected to execute effective campaign strategies across a customer portfolio, you will own the full-cycle sales engagement plan for cross selling products, from identifying qualified leads to revenue realization. In partnership with the Account Managers, you will identify and drive opportunity win plans for our existing customers. You will understand detailed business drivers in your forecast, and intentionally work the best opportunities that maximize your ability to hit revenue goals. In addition to new cross sell opportunities, this role will also be responsible for engaging customers on the new migrations opportunities to move to our Cloud PMS.
You will maintain an in-depth knowledge of Planets product portfolio and understand our competitors' products. By driving the adoption of our products, you will play a pivotal role in propelling Planet's revenue growth while helping customers.
What you will do?
Identify cross-sell opportunities within existing accounts, with the help of the Account Managers, understanding their needs & build trusted relationships with such customers. Carefully evaluating how the planet portfolio can accelerate their business.
Expand and exceed your goals within your designated sales territory.
Present compelling proposals, define pricing model, negotiate, and sign cross-sell deals.
Own the full sales cycle: from contract to revenue realization with the customers. Ensure all signed opportunities go live & ramp according to plan.
Track, analyse, and create reports based on opportunity activity particularly on cross-sell & migration process using internal CRM tool (Salesforce).
Internal collaboration, working closely with internal teams such as technology, product, operations, other sales teams, and executive leadership in order to create clear cross-department process flows to boost customer satisfaction.
Responsible for engaging customers on the new migrations opportunities to move to our Cloud PMS.
Who you are?
Self-starter who enjoys searching for new business opportunities, with a passion for building strong customer relationships and internal team relationships.
Experience selling payments and delivering cross sell campaigns within either the Hospitality or Retail sectors.
Comfortable driving revenue growth and product adoption to exceed team and individual revenue and pipeline targets.
Ability to work independently and as part of a team.
Strong analytical skills with experience in data analysis tools (e.g., SQL, Tableau, PowerBI) as well as experience in using CRM tools (e.g. Salesforce).
Excellent communication, presentation, and interpersonal skills.
Ability to manage multiple priorities effectively.
Desired experience working with international internal stakeholders and customers.
Languages: English + Local language.
Preferred skills:
PMS experience.
Depending on market – 3rd language could be useful.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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