col-wideJob Description:DescriptionWANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?Seize this unique opportunity to work for Selina, one of the world's fastest-growing lifestyle hospitality brands! What is Selina?Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology. At Selina, every challenge is a wave desiring to be ridden and sincewe're all equal before a waveour team is always ready to take them and succeed. But always remember… The best surfer out there is the one having the most fun. SummaryWe offer a learning development program where you can transform your classroom knowledge and develop your skills throughout all areas in the hospitality industry. As an Operations Rockstar you will:To ensure the best experience for all customers from the Front Desk, Cowork, and Playground.Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.Work closely with the tours & travels team.To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.To assist in keeping the hotel reception area clean and tidy at all times.To assist the process all guest check-ins and early check outsProvide sales support to the locationProviding a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfactionBe the main contact to Selina Reservations center.Manage communication with guests and deal with complaints.Work closely with the back-office team, including inventories and reports.Ensure standard customer service.Day-to-day support to the housekeeping departmentCreate a community experience in collaboration with the community team.Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.Besides the Selina ultimate learning experience... You also receive:During your Internship:Free accommodation2 meals per day in your Internship LocationFull free access to the Selina CoWork spacesYour birthday is time off!Cultural events and Wellness activities at LocationsVoluntary Activities - Selina Gives BackSelina Experience:30% OFF Accommodation25% OFF Friends and Family20% OFF F&B and Retail Upon Completion of your Internship:Up to 12,500 tokens that you can redeem on a future stay at anySelina around the globe!Certificate of Internship Completion It only takes to be:Currently enrolled in the universityAble to provide a university letter confirming the internship periodReady to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.
