Aug 02, 2024 - Cloudflare is hiring a remote Technical Support Engineer. Location: Portugal.About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!Available Locations: Lisbon or Remote PortugalAbout the DepartmentThe Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.What You'll doDo you love solving customer problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Agent to join our team. You will be the first point of contact and work with our customers on a variety of interesting questions, as well as billing and support issues. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.Required Skills, Knowledge & ExperiencePrevious Customer Service experienceMinimum 1 year of experience with customer billing and invoicing preferredAbility to work on high-volume, repetitive tasks while maintaining high customer satisfactionStrong attention to detail and able to work under pressureFlexibility to work holidays, weekends, more than 5 days in a row, overtime on rotationAbility to work on-site in our office as well as remoteLanguage skills - good English essential, other languages advantageous (eg. French, German, Spanish, Portuguese, Mandarin)Role is based in Portugal: Must be located or open to relocation to PortugalExamples of desirable skills, knowledge and experienceComfortable using and navigating modern operating systems such as Mac OSX, Windows or LinuxYou enjoy solving problems and feel a sense of pride whenever you are able to solve a customer issueYou are comfortable communicating in writing and always put the customer firstYou are excited to learn how the internet worksYou are a motivated self-starter and always looking to expand your existing skill setYou enjoy working individually and as part of a teamYou are interested in developing a career in technical supportBonus PointsYou have previous experience working as part of a high-volume team in a customer-facing roleWhat Makes Cloudflare Special?We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.Sound like something you'd like to be a part of? We'd love to hear from you!This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ****** or via mail at 101 Townsend St. San Francisco, CA 94107.
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