.Jul 28, 2024 - Aircall is hiring a remote Support Operations - Technical Specialist. Salary: competitive salary package & benefits. Location: Portugal. Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin or at home – everyone has a voice that is valued. Whatever your background, wherever you're from – we want you to join the conversation. Let's talk. Role Description: We are seeking a Tech Savvy, Support Operations Specialist to join our Aircall Support Operations team. You will provide your Technical, Development and Support expertise to our Global Support team and work within our Support Operations team to help deliver amazing customer experiences. Our Operations team supports our Global Support team in providing the infrastructure, tooling, processes, analytics and education to our global support team and partnered departments. We blend a diverse skill set to drive great customer and employee experiences. The ideal candidate will have experience working in a SaaS environment providing deep technical support for clients in addition to experience working in an Agile, Program Management or TechOps role. You may have also had some experience in DevOps, IT Administration, or Administrative support of critical Business tools. This position is Portugal remote based. Example Duties Regularly review tickets assigned to you, critically evaluating the request and determining appropriate solutions. Carry out investigations into bug reports from the team on the IT tools being used. Review and refine requirements documentation, and eliminate uncertainty. Complete and refine reports for metric requests in collaboration with our Data Analyst. Maintain and update documentation on solutions and information systems. Carry out audits of our information systems. Develop technical solutions using a variety of coding languages such as JavaScript/ECMA, Python, SQL, Java depending on the task at hand. Complete spikes on various elements and prepare detailed reports. Ensure all tasks are completed with Security, best practices and broader context at hand. Implement solutions in a testing environment and ensure they are correctly operating before moving these to production. Skills and Experience Skills Required: Organized and proactive approach to working. Experience working in a Fully remote environment with a Global team. Working knowledge of SQL and advanced Spreadsheet functionality. Working knowledge of Python or Java and experience with both. Ability to review changes to technical documentation and validate them. Experience working in an Agile environment
