.Jul 24, 2024 - Bosch Group is hiring a remote Solution DevOps Lead. Location: Portugal. Company Description The Bosch group has more than 400,000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future. Since its inception, Robert Bosch, SA, based in Lisbon, has proudly served as the cornerstone of the Bosch Group's presence in Portugal. We excel in providing essential central services such as Accounting, Procurement, Communications, Legal, and Marketing, firmly establishing our reputation as a leader in critical domains like Information Technology and Industrial Consultancy. Moreover, our strong dedication to our most invaluable asset, our people, lies at the very core of our mission. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities, and perspectives. Everyone should bring their authenticity and work together respectfully. By including everyone and ensuring equal opportunities we unleash our full potential. Job Description Join our dynamic team as a Solution DevOps Lead, where you'll be an integral part of the central IT unit at Robert Bosch Power Tools, engaging closely with our valued customers. Key Responsibilities: Customer-Centric Integration: Act as the primary interface with customers to ensure the seamless transition, integration, and deployment of new or modified IT products and solutions within the existing operational landscape. Determine and adapt the best integration scenarios as needed. Operational Excellence: Maintain and update essential operational documentation, including IT Operation Manuals (ITOM), Support Concepts, OLAs, BCPs, CMDBs, SLM/SLA, etc. Release Management: Participate in IT product/solution release planning, oversee the impacts of IT product or service changes, and implement necessary measures. This encompasses CI/CD planning, versioning, patches, and overall changes to solutions and corresponding IT products and services. Continuous Improvement: Proactively suggest and promote service and quality improvements to continually enhance quality and customer satisfaction for IT solutions and products. Maintain open communication with unit counterparts to provide updates on downtimes, maintenance windows, and service improvement plans. Escalation Management: Act as the primary problem owner for all "run" aspects in the lifecycle of IT solutions, addressing end-to-end operational issues within the respective unit. Performance Reporting: Provide regular reports on the support quality, performance, and availability of IT products and solutions
