.Jun 27, 2024 - Feedzai is hiring a remote Customer Success Software Engineer. Location: Portugal. Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. The Customer Success Engineering Team is Client-Facing, ensuring that technical solutions for our product's installation, configuration, and customization are seamless and extraordinary for client implementation. They are Tech Consultants for clients that solve obscure and challenging problems. If you are passionate about being a client-facing engineer, Join Us! You: As a Software Engineer in the Customer Success organisation you will be responsible for making sure our products are installed and meet our clients' requirements with integration and performance management. You will work with a broad range of technologies including SQL, NoSQL, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). You will help with installation and configuration of our solutions, develop custom Java interfaces, use web services to enhance data in process, and develop custom extensions and modules for our Fraud Analysis platform. Your Day to Day: Execute full software development life cycle building integrations and enhancements to Feedzai core product; Write well-designed, testable code; Integrate multiple software components into a fully functional software system; Troubleshoot, debug andupgrade existing systems; Deploy and support systems in production; Comply with best practices and industry standards; Work with Agile principles to regularly deliver quality products; Ensure proper feature deployment or product upgrades; Provide Second Tier support for clients that are live; Other duties as needed. You Have & You Know-how: Experience in Java software development or other modern language A BS or MS in computer science, or a comparable field, or equivalent experience. Client engagement experience and ability to work with a client in a consultative manner. Excellent English communication skills, both verbal and written Availability to travel up to 25% Experience with SQL or NoSQL databases The Customer Success Team is responsible for delivering our product to our clients, including education, configuration, solution development, and risk strategy. We collaborate with our clients to ensure they have the right solution and support them through each phase of our client lifecycle. Your First 30-Days at Feedzai: You will be immersed in our brand with training, connections, and one-on-one time with your manager
