Helpdesk Specialist (Portugal) Engineering Portugal Office Etg

Build your Careerin the Travel Tech industry Help Desk Specialist (Lisbon - Russian Speaker) We are looking for a new member for our distributed IT Helpdesk team, to help us to maintain our IT equipment in our Lisbon office. Job Responsibilities Combining first and second-line internal IT support; Internal users and corporate office equipment support; Office infrastructure support; Administering internal company services; Handling, escalating, and tracking requests in the internal ticket system; Managing IT assets (laptops, accessories, software licenses, etc.); Setting up workstationsfor employees; Interacting with services and hardware suppliers; Performing module-levelrepairs on laptops (we use Lenovo and Apple); Keeping up-to-date troubleshooting and knowledge base documentation. Key Qualifications General understanding of Active Directory domain services and experience in basic user and computer object operations; General understanding of computer networks (both physical and virtual) and troubleshooting skills; Basic skills in administering and troubleshooting Windows 10/11 and modern versions of macOS; Troubleshooting hardware-related issues; Ability to work with supporting documents from suppliers; Experience in writing user and technical documentation; Experience with video conferencing systems with conference room functionality (Google Meet, Zoom Rooms, Microsoft Teams, Logitech Lifesize, etc.) at helpdesk level; Experience with cloud workspaces (Google Workspace, etc.) at helpdesk level; Be ready to take ownership of the issue/incident and lead it to the end; Fluent in Russian and advanced level of English. Portuguese will be a plus. We Offer You Interesting and ambitious tasks that will take you to the next professional level; Complex and innovative product; Career growth opportunities and a corporate culture that encourages professional development; Ambitious team of experienced professionals; Learning: access to English lessons, seminars, training and conferences. If you want to participate in a conference, we will help to organize it; We also have innovativeAI-based tools (bot and coding companion) that help solving work tasks; Corporate discounts on hotels and other services. #J-18808-Ljbffr