Hebrew Customer Service Agent - Lisbon, Portugal

Tasks Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned) Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information Requirements Native or near native level of Hebrew Good level of English (it will be to work in an international company) Highschool Degree Microsoft Office Knowledge Dynamic and Proactive Good communication skills Be based in Portugal or Europe Experience with attending customers will be a plus Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.
We have been industry leaders since 1989.
Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe.
We have gained invaluable insight and experience into global market trends and human resource workings.