.Company Description Do you want to join a company with a century-long tradition of innovation and entrepreneurial spirit that pushes the limits of the smart lighting industry? A company that requires employees to broaden their expertise to not only light urban environments but also deliver services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity more vital more ever, as Experts in Lightability, we propose lighting infrastructure that will play a pivotal role in building Smart Cities. A family-owned Belgian company with headquarters in Brussels, we are present in over 70 countries on 5 continents. Will you take the challenge? Let's light up the future together! Job Description GENERAL ASSIGNMENTS Reports to the Local Quality Manager. Ensure that the customer focus and zero defect mindset is promoted throughout the Organization. Ensure compliance with the objectives of the department and associated teams in the factory. Onboarding for new employees in the areas of Health & Safety and Environment. CUSTOMER FOCUS Responsible for complaint management and follow-up, including all communication between the factory and the commercial entities. Coordinate and participate in the root cause analysis, and provide the defined solution through the system. Coordinate internal meetings and provide reports related to customer satisfaction. HEALTH – SAFETY AND ENVIRONMENT Develop, master, coordinate and monitor occupational risk prevention and protection activities in all areas (Operations, Commercial entity and Hyperion included). Perform risk assessment in PTS activities, enabling appropriate preventive action to be taken. Identify, understand and interpret the key points of regulations and legislation specific to the country. Ensure compliance with current legislation and Group policies. Prepare, coordinate and deliver courses and training in the area of health, safety and environment. Introduce specific methodologies enabling the company to involve all employees in a new attitude and mindset associated with (non-)risky behaviour. Implement occupational health, safety and environment requirements/procedures established for all areas in the company. Coordinate internal meetings and provide reports and performance related to health, safety and environment. STANDARD Maintain all existing ISO certificates (ISO 9001, 14001 and 45001) follow-up and monitoring: non-conformities follow-up corrective and preventive actions, follow-up 1st, 2nd and 3rd parties. Implement and coordinate new certification projects (ISO 50001, NIS2). Unite the entire organisation around these certificates (existing and new). Provide visibility and promote actions and projects related to or around ISO certificates. Coordinate internal meetings and provide reports and performance related to ISO and standard