Join Our Growing Team in Lisbon! We are recruiting new Health Managers to support our expanding operations. Based in Lisbon, you'll be a key contact for our insured clients, providing guidance and support across multiple channels, including phone, email, and mail, while managing payments for their services.
Your Role & Responsibilities
Client Communication:
Be the primary advisor and support for our insured clients, responding through various channels to ensure a high level of satisfaction.
Actively contribute to performance metrics, helping our team meet site quality and response targets.
Assistance & Advisory:
Handle calls from beneficiaries and healthcare providers, providing advice on contracted services.
Support clients in their healthcare journey, ensuring a smooth experience.
Administrative Management:
Oversee contract management tasks, including registration, cancellations, and contribution processing.
Manage healthcare services, including processing reimbursements, creating estimates, and coordinating care according to internal protocols.
Update and maintain records (contracts, addresses, banking details, etc.).
Customer Relationship:
Inform insured clients about their contract details, reimbursements, and all related matters (subscriptions, changes, terminations, contributions).
Provide solutions to inquiries from clients and healthcare professionals.
No sales or prospecting is required in this role.
Why Join Us? When you join our team, you'll receive comprehensive training at our Lisbon office, ongoing support with our systems and tools, and strong local management. This is a dynamic role with versatility and career growth opportunities.
What We're Looking For in You Education: High school degree, with or without experience in insurance.
Skills: A team player with excellent interpersonal skills, customer-focused, organized, and responsive.
Personality: Enthusiastic, driven to achieve goals, and methodical in your approach to ensure processing quality, volume, and deadlines.
Ready to be part of a supportive team in a fulfilling, client-focused role? Apply now!
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