Head Of Services - Omni Emea (Xstore)

.Job Description: Role Overview Oversee the delivery of multiple successful Oracle Retail software implementations by utilizing knowledge of the retail industry, project management, business development, and lead the Omni Xstore strategy. A proven track record of software application delivery (including Cloud Services) and strong communication skills. To manage client relationships and expectations while providing project governance to onsite and remote project teams. Essential Responsibilities: Represent OLR in sales activities Manage client relationships, including owning the overall client experience with OLR Understanding the applications and the underlying architecture of the Xstore application. Understand business requirements and provide thought leadership around proposed and alternative solutions Identify, explore and develop new opportunities with existing clients Create both high-level and detailed client proposals with the Sales Team Line manager for EU OLR Omni Project Team, including Project Managers, Technical Consultants, Business Consultants, and Quality Assurance teams. High-level project planning and scheduling, including staffing, timeline, and budget considerations Working with OLR Project Managers, overseeing project budgeting and forecasting with reconciliation to client invoices. Oversee project scope definition and control. Lead project teams to deliver successful projects, with quality delivered. Advise clients on implementation approach, project phasing, and risk management strategies Executive-level project status reporting (e.G., steering committee) Ensure continuity of client experiences with OLR, including the transition from project to ongoing support Assist in the definition and ongoing maintenance of OLR's project methods Requirements Essential Skills and Experience: 10+ years of direct software delivery experience (retail experience preferred) with a track record of delivery Outstanding interpersonal and communication skills (presentation, verbal, and written) Previous history of working directly with client executive teams Understanding of Oracle Retail Omni functional concepts and integration points (XStore) Demonstrable track record in successful project and team management, comprehensive knowledge of the practices, procedures, and principles of project management