.About Rauva:Hello, future innovator! Welcome to Rauva. We're not just a company; we're a movement. As Portugal's first business super-app, we're reshaping the landscape of entrepreneurship, making it more accessible and efficient than ever before.At Rauva, you'll be at the forefront of the combination of financial technology and entrepreneur empowerment. Our app simplifies business management for business owners and freelancers, offering seamless financial operations right from their smartphones. But that's just the beginning. We're constantly evolving, adding new features and tools to empower our users, and we don't plan on stopping with only Portugal, either.Our achievements speak for us. Selected by Banco de Portugal for the Finlab Portugal program, celebrated in the Portugal Fintech Report 2022 and 2023, and honoured by KPMG as the best Tech Innovator in Portugal 2023, we're on a fast track to transforming the FinTech and banking sector in Portugal. And we want you to be a part of this revolution.Here, your work will directly impact thousands of entrepreneurs. You'll collaborate with a team of passionate innovators, all driven by the same goal: to create cutting-edge, user-focused products that will change the face of Portuguese business. In our dynamic, fast-paced environment, your ideas and contributions will fuel our collective success.You. In a nutshell:We are looking for a dynamic leader to head our step 4. The ideal candidate has around 8+ years of experience as a Head of Operations/ Customer Experience/ Support in fast-paced environments, ideally in tech scale-ups, to spearhead our support, engagement, and retention verticals, fostering a happy and engaged user base.Your ResponsibilitiesLeading the support, engagement and retention verticals to ensure that we have a happy and engaged user baseBuilding, managing and empowering a cross-functional teamCollaborating with product and tech to provide a seamless customer experienceLead building and optimising scalable processes to continue Rauva's hyper growthLeading project prioritisation and execution (end to end)Managing critical partner relationships and building performance tracking systemsWhat's your ideal background?8+ years of relevant work experience in a fast-paced environment, ideally in a tech scale-upLed and built cross-functional teamsAn ability to create, scale and manage processes through data driven decisionExperience working with OKRsAn interest in fintechUnderstanding of B2B subscription business models preferredUnderstanding of company accounting in Portugal is a plus but not requiredThe hiring process for this role:1st interview: Intro call with People2nd interview: Hiring Manager3rd interview: TechnicalAssignmentFinal feedbackJoin the Rauva mission to make entrepreneurship easily accessible to everyone
