About Rauva: Hello, future innovator! Welcome to Rauva. We're not just a company; we're a movement. As Portugal's first business super-app, we're reshaping the landscape of entrepreneurship, making it more accessible and efficient than ever before. At Rauva, you'll be at the forefront of the combination of financial technology and entrepreneur empowerment. Our app simplifies business management for business owners and freelancers, offering seamless financial operations right from their smartphones. But that's just the beginning. We're constantly evolving, adding new features and tools to empower our users, and we don't plan on stopping with only Portugal, either. Our achievements speak for us. Selected by Banco de Portugal for the Finlab Portugal program, celebrated in the Portugal Fintech Report 2022 and 2023, and honoured by KPMG as the best Tech Innovator in Portugal 2023, we're on a fast track to transforming the FinTech and banking sector in Portugal. And we want you to be a part of this revolution. Here, your work will directly impact thousands of entrepreneurs. You'll collaborate with a team of passionate innovators, all driven by the same goal: to create cutting-edge, user-focused products that will change the face of Portuguese business. In our dynamic, fast-paced environment, your ideas and contributions will fuel our collective success. You. In a nutshell: We are looking for a dynamic leader to head our step 4. The ideal candidate has around 8+ years of experience as a Head of Operations/ Customer Experience/ Support in fast-paced environments, ideally in tech scale-ups, to spearhead our support, engagement, and retention verticals, fostering a happy and engaged user base. Your Responsibilities Leading the support, engagement and retention verticals to ensure that we have a happy and engaged user base Building, managing and empowering a cross-functional team Collaborating with product and tech to provide a seamless customer experience Lead building and optimising scalable processes to continue Rauva's hyper growth Leading project prioritisation and execution (end to end) Managing critical partner relationships and building performance tracking systems What's your ideal background? 8+ years of relevant work experience in a fast-paced environment, ideally in a tech scale-up Led and built cross-functional teams An ability to create, scale and manage processes through data driven decision Experience working with OKRs An interest in fintech Understanding of B2B subscription business models preferred Understanding of company accounting in Portugal is a plus but not required The hiring process for this role: 1st interview: Intro call with People 2nd interview: Hiring Manager 3rd interview: Technical Assignment Final feedback Join the Rauva mission to make entrepreneurship easily accessible to everyone. If you're passionate about fintech and innovations and eager to create solutions that matter, and to grow with a team that values innovation and collaboration, Rauva is your destination. Join us and ignite your potential in a place where every day brings a new opportunity to make a difference
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