Wait a minute.
Deep inside you are looking for a new adventure with…
Freedom: feeling free to work remotely or hybrid and being trusted to deliver.
Ambition: growing up surrounded by smart colleagues driven to create something big.
Impact: contributing to transform people's lives at scale.
And you deserve it because…
You are a Top Gun Operation Manager able to optimize, structure, and make a company scale while feeling that you have a real impact:
A pragmatic, problem solver and results-oriented.
A doer, hands-on, an execution machine.
And you love to set up systems, automate, and structure.
Then this job might be for you!
This is a full-time position, carried out from our beautiful offices in Lisbon or Dubaï. French and English fluency are required.
But maybe YOU WONDER WHAT'S OUR STORY?
At Paradox, we are convinced that people do not want "just a job" anymore. We are all craving to have an impact through our professional journey.
PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS.
If you have an interest in personal development, you probably already know that:
Making things happen is a real struggle when you don't know what truly inspires you and how to get there.
Available resources are either boring or full of crazy unsubstantiated theories.
It needs to change, and we're here to make it happen!
OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS (WHATEVER SUCCESS MEANS FOR THEM), BY CRAFTING INNOVATIVE & CAPTIVATING BREAKTHROUGH EXPERIENCES.
In other words, we want to make personal growth as entertaining as watching Netflix.
We travel the world and surround ourselves with top entrepreneurs, world athletes, and artists.
From one well-known Founder to a team of +50 people today, this approach has paid off and enabled us to exceed 2 million followers on social networks, and have thousands of people attending our online events and training courses.
TOGETHER, WE ARE DRIVEN BY ONE DREAM:
Helping 100,000 people achieve their dream.
Giving our clients access to constant personal growth by reinventing their learning experience.
Have Will Smith and Richard Branson in our next documentary.
And that's where you come in.
YOUR MISSION
Your mission is to make our operations team scale our power-skills and coaching trainings through structure, automations, workflows, and excellent execution.
You will join the Operations Team reporting to the VP Operations. With Paradox, it's the opportunity to work in an environment that is obsessed with automations and taking advantage of digital solutions!
To do so, here are your 4 main responsibilities:
1 - Implement a scalable model to build and deliver our cohort-based trainings to thousands of customers, per year.
Consolidate and structure our existing operations through the creation of step-by-step processes, seamless workflows, and automations.
Build and scale our operational system to produce dozens of new training programs per year.
Collaborate with our tech team to build our customer platform, sharing customer insights and recommendations.
2 - Lead and manage our team of experts to deliver exceptional customer experience to our heroes.
Source, hire, and train our trainers and product experts to develop training, respecting Paradox methodology and scientific expertise.
Lead and manage our product experts and trainers dedicated to the development and delivery of our programs.
Nurture and grow our pool of experts to maintain a strong level of engagement and excellence of delivery.
3 - Manage the overall coordination of projects and ensure all programs are delivered on time.
Manage the day-to-day operations, communicating clearly with all Paradox stakeholders.
Identify structural problems that prevent the flow of information and optimize departmental collaboration.
4 - Implement dashboards, monitoring, and analysis of programs KPIs.
Track our most important KPIs through BI tools and dashboards.
Build weekly metric reports to share product information with our CoDir and during strategic meetings.
Organize user calls to collect customer insights to share with our product teams.
DO YOU RECOGNIZE YOURSELF?
Driven & get things done: this position requires a strong commitment and perseverance.
Love for structure, execution, and attention to details.
Growth over ego: you are comfortable receiving feedback and are obsessed with learning.
Problem-solver and system thinker: identify problems quickly and develop solutions.
Analytical mindset: you're comfortable with data and can drive insights from complex data.
Tech-savvy: you want to automate everything.
IT MIGHT NOT BE FOR YOU
You don't like to be challenged and grow in your job.
You don't like receiving or giving tough feedbacks.
You don't usually try to improve the processes in place.
You like to have very specific tasks assigned to you.
You like to be told what to do daily.
None of the following reflects your personal interests: personal development, coaching, or education.
Your only driver is joining a full-remote company.
JOIN US IF YOU CRAVE
Growth & Ambition: Being surrounded by a top team who strive to perform.
Impact & Meaning: Playing a crucial role in the development of a company whose content is enjoyed by millions.
Freedom & Well-Being: A company culture based on autonomy and accountability.
HOW TO APPLY
That job description resonated with you? Click on "Apply for this position" and fill out a short questionnaire to tell us more about yourself and send us your CV!
Hiring process
A 6 to 8 minutes application survey.
A 15-30 minutes video call with Timy, our HR, to assess the fit.
A video-call focused on your career with Eliott, our VP Ops.
A case-study to test your operational and analytical abilities.
A culture-fit video call to check the alignment between you and our values.
Reference calls to get insights about how you work.
Welcome aboard!
About our hiring process
Our recruitment process is tailored to find the best fit for both you and us.
How to nail your Paradox application?
Tailor your CV & application to our specific job description and company. Attention to detail is important as an employee as it is as an applicant!
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