Goparity is an impact finance platform that connects companies that need funding for sustainable projects with individuals and organizations who want to invest sustainably. We are growing, both in terms of size and impact generated. We were born in Portugal in 2017 but have since then financed projects and grown a large community of investors all around the world. In 2022, our community invested as much as the total invested in the previous years together since the company was founded. We are looking for smart creative people who want to take part in our mission to democratize the financial sector, for the good of people and our planet.
WHO ARE WE LOOKING FOR? A hands-on leader who is not afraid to dive into the nitty-gritty of every area in a company that has doubled its business dimension every year since 2020. Someone who is eager to work in a startup collaborative environment and who excels at prioritizing tasks and defining what's urgent, in a business that is constantly evolving.
As the Head of Operations, you will be responsible for managing the day-to-day operations of the company's financial services and overseeing customer support to promoters (borrowers) and investors (lenders), automating processes and financial operations to ensure efficient and effective delivery of products and services to our customers. You will report directly to the CMO of Goparity and work closely with the Product and Marketing teams.
ABOUT THE ROLE – KEY RESPONSIBILITIES Oversee and perform financial and contractual operations with clients on the crowdlending platform, including internal core processes and reporting.Supervise the fulfilment of loans by borrowers, monitor operations and ensure borrowers satisfaction throughout the life of the loan.Implement and maintain automation processes to improve operational efficiency and reduce manual errors.Monitor and analyze key performance indicators to measure and improve operational performance and arrears management.Ensure that our clients' inquiries and issues are resolved in a timely and efficient manner with a hands-on approach while optimizing processes.Manage and mentor a growing team to achieve their full potential.Work with the Legal & Compliance Department in debt recovery as well as develop and implement policies and procedures to ensure compliance with regulatory requirements.Partner with cross-functional teams, including Product, to identify and prioritize features to accelerate business growth, user satisfaction and improve internal productivity.Create simple, scalable solutions that keep pace with our ambitious growth plans.ABOUT YOU Mandatory 5+ years of experience in Operations and/or Customer Success, including at least 2 years of experience in a managing position, preferably within the fintech landscape.Strong analytical and problem-solving mindset – and master MS Excel.Excellent interpersonal communication skills – you must be a good mediator.Experience with automation tools and systems and quick to learn new tools.Fluent in English (Portuguese and/or Spanish are a bonus).Resident in the European Union.Experience in the start-up world, preferably a fintech,Experience in the finance or banking industries (preferably, financial operations).International work experience.Experience with CRM tools (eg. Hubspot, Zendesk, Notion).Knowledge of data analytics tools (eg. Google Data Studio, Power BI)Fluency in Portuguese and/or SpanishCommitment and availability Passion for sustainability, social entrepreneurship, finance, and innovation.Attentive to others and ability to work effectively with a multinational team.Ability to work under pressure and meet tight deadlines.A positive, constructive, and proactive attitude when facing new challenges, including the ones that are not part of your job description, whenever necessary.WHAT WE OFFER A team of very different people, in whose diversity we find collaboration, talent and companionship.Opportunity to be part of a fast-growing European impact fintech.An excellent opportunity for personal and professional growth aligned with the company's growth and its impact on the world.A list of benefits that increase as you grow.Salary range Our offers are based on the annual salary cost for the company and, for this position, we have a budget of 40.000€ to 45.000€. Translating to everyday language, our range for this role is of a total gross package of 34.000€ to 38.000€.
Workplace We are remote flexible (even before covid) – maximum liberty comes with full responsibility. We are based in Wonder Work (Bairro Azul) in Lisbon and have a desk in Barcelona, but you can work from anywhere if you do the work and comply with your team's core working hours (10h00 to 12h00 and 14h00 to 17h30). We have one mandatory in-person meeting, happening every quarter in Lisbon.
HOW TO APPLY Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We are an equal opportunities employer and do not discriminate based on gender, race, color, religion, sex, pregnancy, national origin, age or ability. We want every colleague to feel included and able to perform their work with independence and well-being.
We are open to accommodate accessibility requests and if you need support in the recruitment process, please get in touch with Antoine Tocquer (hiring contact person for this position) at ******.
You can also apply through LinkedIn. Attach your CV and a motivational paragraph. All candidates will be informed about the pre-selection results. The candidates selected for the next phase will be informed about the subsequent procedures and the date for the interview.
Screening interviews will start mid-January.
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