.Head of Markets IT Barclays EuropeJob DescriptionPurpose of the roleTo manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and manage IT Service risk across the organisation. This includes management of IT Services to support the bank's operations and representing Technology service performance with senior stakeholders.AccountabilitiesDevelopment of strategic direction for IT Services, including the implementation of up-to-date methodologies and processes.Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.Relationship management of IT Services stakeholders, including identifying relevant stakeholders and maintaining the quality of external third-party services.Development and implementation of policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.Management of IT Services risk, including identification of potential IT Services risks and development of strategies to mitigate those risks.Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control.Management of IT Services projects, including driving successful research and related product launches, and delivery of integrated solutions to clients.Effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues while minimizing disruption to operations.Vice President ExpectationsTo contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.If managing a team, define jobs and responsibilities, plan for the department's future needs and operations, counsel employees on performance, and contribute to employee pay decisions.If the position has leadership responsibilities, demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive.For an individual contributor, be a subject matter expert within own discipline and guide technical direction.Advise key stakeholders on functional and cross-functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls.Collaborate with other areas of work to keep up to speed with business activity and strategies.Create solutions based on sophisticated analytical thought.Seek out, build and maintain trusting relationships with internal and external stakeholders